Return & Refund Policy

At Britoranza, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.

Returns

You have 14 days from the date of delivery to return an item. To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In the original packaging
Accompanied by proof of purchase (order confirmation or receipt)

Non-Returnable Items

The following items cannot be returned:

Items that have been used, damaged, or altered after delivery
Perishable goods
Downloadable or digital products
Gift cards

How to Initiate a Return

To start a return, please contact us within 14 days of receiving your order:

Phone: +447700 900789
Address: 31 Market Street, Liverpool, L2 2DP, United Kingdom

We will provide you with instructions on how and where to send your package. Items sent back without first requesting a return may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 days of receiving the returned item. Refunds will be issued to your original payment method.

Please note that original shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).